FAQ

Q. Do you have platinum materials?
A. We are very sorry, but we do not handle materials other than rose gold.

Q. Can I ask for after-sales maintenance?
A. We accept requests for cleaning, resizing, new finishing, re-fixing stones, re-deformation, etc. Estimates are free, so please feel free to contact us.
*We will respond by mail.

Q. Can you resize?
A. Depending on the situation, it may or may not be possible. First please feel free to contact us. In the case of rose gold, resizing may lead to deterioration in quality.

Q. What is the quality of diamonds?
A. We offer well-balanced diamonds that are perfect for a lifetime of everyday use. Its brilliance is comparable to that of the highest grade diamonds.
Cut: Very good or better Clarity: SI1
Color: I color

Q. Issuance of receipts
A. Receipts are issued only when you contact us.

Q. Can I cancel my order?
A. If you are not satisfied with the quality of ERIDA ELDA, you can cancel within 7 days after receiving the item. However, it is limited to unused items and all accessories.

Q. Is it possible to have the chain made longer (or shorter)?
A. Chain length and type can be changed. Please feel free to contact us.